‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s Social Media Breakthrough.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the humble pot of Vaseline could hardly be considered an obvious target for social media algorithms.
Nonetheless, its ascent as a popular subject on TikTok has thrust it into the lead of an advertising revolution, seeing big businesses investing heavily in content creators and putting fewer resources into marketing items in traditional media.
A Journey from Drilling to Digital
First created commercially in the 1870s by chemist Robert Cheeseborough, who saw laborers applying to their skin with a residue from oil extraction. Currently, a wave of amateur-created clips have recorded its extensive utilization in “practical tricks”.
Promoted as a solution for polishing footwear or prolonging the scent of perfume, as well as a fix for noisy doorways. Its use has even extended to prevent the annoyance of chip seasoning clinging to fingers.
Harnessing the Hype
Noticing its viral resurgence, marketers at Unilever boosted the tips by asking their own scientists to test them and sharing the findings with influencers.
Assertions that it diminished the sensation of spicy food on lips were confirmed. So too were ideas it could lengthen scent duration and revive leather bags. Claims that it would whiten teeth or extend lashes were refuted.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has helped convince executives to dramatically increase investment in content creators.
This monitoring of online platforms to inform business strategy has been dubbed “social listening”. The company's chief executive, freshly instated, has suggested it is aiming to spend 50% of its massive marketing spend on social media content.
Shifting to Modern Engagement
Selina Sykes, who is leading the online push, said the company was just evolving with contemporary approaches of reaching consumers. She said interacting online “without dampening the fun” was paramount.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, since the era of community gossip and sharing usage tips.
“We are witnessing a departure from a one-to-many model, where we would just transmit messages … Now it’s many conversations, diverse communities. The shift of the algorithms means that these groups seem specialized, however, they are large.
“Ensuring your product is discussed by consumers, mentioned by individuals, that is how you can build trust and relevance. Content makers are key. We’re really scaling this advocacy model.”
A Seismic Media Shift
The approach indicates seismic changes happening in audience habits, with younger consumers devoting greater hours to digital networks than legacy broadcast and print media.
This change is evidenced by drops in traditional media advertising. Within the United Kingdom, advertising income for leading TV channels have fallen by more than £600m in inflation-adjusted terms since 2019.
The Creator Economy Boom
It also reflects a merging of functions as brands effectively act as media producers, linking up with numerous influencers to boost their products.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences away from some legacy media and they are dedicating far more hours to Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with over traditional advertisements. It's an ongoing shift.”
He added firms may also cut expenditures by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to test effectiveness.
The approach is growing. Promotional expenditure on influencer marketing is growing fourfold quicker than the broader media sector. Stateside, it has over doubled since 2021 and is expected to hit multi-billion dollar sums in 2025.
TV's Lasting Role
Even with this transformation, experts said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to frame public debate.
The executive noted: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … There is undoubtedly a future for traditional media.”